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Like many, I watched it on TV for a while wondering what air traffic controller could screw up that bad, then saw the second plane hit, said a word I almost never say, and then called my wife at work. No one in her office was aware and so she told everyone. Not knowing one of the other people in her office had a son who worked in the World Trade Center, who obviously became pretty frantic. The lady called the son and got voicemail. Fortunately after twenty frantic minutes the lady was able to get through to her daughter-in-law who knew the son was away (out of NY state) on a sales call. So the lady was much relieved, although it turns out many in the son's office died although he was safely away.
I remember my whole day at work. There was no work done.